State Farm® Insurance Agent Matt Dougherty

"The Gentlemen who I talked with tried to overcharge me. Then got upset yelled at me and hung up on me. Due to the fact that he did not understand nor did I, that there are two state farm locations within a half of a mile of each other even though I asked for the lady I wanted to deal with."

"I am extremely dissatisfied with The service i have received from this office. I have been a member since march of 2021. due to my record my premium is already pretty high I was over charged by 270 dollars last month for my insurance and was told my rate would revert to what it was supposed to be which i was also told that i would receive a credit for the overcharge which was not processed, nor was my rate lowered. i have called and left several messages and every time i talk to someone i am told i will get a call back. today the rep Vicki told me " well why did you just pay your bill." I did pay it and I was overcharged by an obnoxious amount and yet i still paid the over charge. with the promise that it would be corrected which clearly it was not. As it stands i would not recommend you do business with this branch as Matt himself is never available, Vicki is rude and abrasive and despite what they tell you they do not call back."

"I have been with Matt Dougherty for 4 years when I first moved to Omaha. They were very helpful initially setting up my account. They stayed on top of getting my odometer readings for the drive safe and save program. I received contact from them on an annual basis about life insurance policies and other financial programs which had commission tiers. However, when I needed them most right before a big expensive move out of town, I could not get in touch with an agent to work through my insurance needs in the transition of moving out of state. The first time I contacted the agency, I spoke with Jacob, who answered my questions ambigously ("I think", "Maybe", and "Probably"). I asked to receive a call back from an agent who could assist me with more certainty. I was told Victoria would contact me. I received no response for 2 days. I called again to the office, and left a message on their answering machine. I never received a response to that message either. I contacted a new agent in Texas where I was moving to, and they were able to answer my questions with certainty and transferred my account. My feeling about this agency and agent is they are heavily invested in selling commissionable products, but in general cannot be relied upon by consumers in times of need. You should look elsewhere for a more reliable agency."

"Sad to say but I found out that I have been being charged for an accident for the past three years that I was not involved in. I spent my own money for the police reports to prove State farm (Jordan) that is was not my fault and they still did not want to help. I also noticed as I was re-newing my registration they had another vin number on my insurance card, this could have big trouble for me. I have spoken to several associates and state farm and no one could help me, I was never allowed to speak with Matt himself, so I had to discontinue my policies with them and will not be going through this particular agent any more."

"THIS PEOPLE DONT COMMUNICATE WITH CUSTOMER!!! THEY NEVER RETURN YOUR CALLS THEY CAN CARE LESS ABOUT THE CUSTOMER I WOULD NEVER RECOMMEND MATT DOUGHERTY STATE FARM GO WITH PROGRESSIVE FOR BOAT INS YOU GUY NEVER FIXED ANYTHING YOUR RESPONCE IS B.S. I AM STILL DEALING WITH U GUYS B.S. 6 MONTHS AFTER I LEFT STATE FARM WISH I COULD GIVE 0 STARS THANK YOU"

"Matt Dougherty and his staff are always helpful. Before moving to Omaha 12 years ago I had my State Farm agent in Arkansas give me recommendations for an agent in Omaha. Matt Dougherty was the agent he suggested. I have been fortunate to have two great agents in my over 30 years with State Farm and you can't go wrong with Matt or his staff."