State Farm® Insurance Agent Matt Dougherty

"So rude, so dismissive. We''ve been loyal customers with Matt for many years, and we missed a payment by 17 days. My wife spoke to a new agent, was put on hold, cut off twice. When she called back, she was put on hold again! After asking him to call her back with a quote, she was told that it would be very expensive and that she should just "Go to Geico, as they have great rates at the moment." Spoke to Vicki, who was very noncommittal, and didn't seem to mind that I was told to go to Geico. After 20 years of no claims, and driving fewer than 5,000 miles per year, and having no tickets or driving infractions, we were tossed to the wayside. Disgusting!"

"Insurance assignment was very quick, pricing wasn't bad, and they were very catering, very polite. Thank guys!"

"Very friendly and quick to help while getting straight to the point- not a whole lot more you could ask for"

"Extremely kind and helpful! Truly professional with the way they carry out and conduct their business, highly recommend! Shoutout to Jake!"

"Edit 11-22-24: The agency lied to me about my policy and only refunded my money after I filed a lawsuit. Avoid this place. --- This agency exemplifies everything wrong with the insurance industry. They are manipulative, deceitful, and operate in bad faith. Their communication is misleading at best and outright dishonest at worst, designed to confuse and take advantage of their customers. When confronted with their own mistakes, they dismiss concerns with sarcasm and indifference rather than taking responsibility. To anyone reading this and considering doing business here: run the other way. And to those leaving similar 1-star reviews, I strongly encourage you to file a claim in small claims court. It’s the ONLY way to get the attention of State Farm Corporate and force accountability from this agency. They clearly won’t do the right thing unless legal action compels them to. State Farm markets itself as a “good neighbor,” but this agency is anything but. Save yourself the stress and find a more ethical and trustworthy provider."

"Matt Dougherty and his office have been very helpful. We've been very well taken care of and appreciate all the help they've provided our family. I would highly recommend the Dougherty Agency at State Farm."

"Excellent service. Everyone in the office is very kind and they help in anyway possible."

"matt and his team are some of the most amazing people i have ever worked with. Their insight and knowledge of auto and home insurance was really helpful. They spent a lot of time reviewing our current insurance policies and endorsements. They took the time to explain everything! Thanks Matt!!!!!!"

"UPDATE 10/15/24 : This is still not resolved and now this State Farm office is no longer responding to my emails. I finally got State Farm to stop payment on the last check sent to the former lender only to be told I had to give it 3 weeks to receive a re-issued check that they were somehow able to send back and forth nearly weekly to the lender (but I have to wait 3 weeks). This office could have called to try and make things right and advocate for the refund to be issued or expedited but nothing. I would recommend NOT using State Farm and specifically this location. Poor customer service, did not help make a difficult and stressful situation right. I gave several weeks notice, and a forwarding address, that I was selling my home and cancelling my policy, State Farm still took money from my escrow account for homeowner's insurance before closing and weeks before the renewal date. I was told after the policy cancels I would get a full refund from State Farm. Never happened. They sent the funds to the lender after the house was sold and the loan paid off. 4 weeks later I call and find out State Farm and Cornerstone lending have been mailing the check back and forth to each other instead of to me. I never received any communication from State Farm. I reached out via email to my former agent and it was ignored. I was told they wouldn't normally call. Now I'm still trying to get MY escrow funds from State Farm."

"I had a great experience working with these guys looking for Homeowner's Insurance quotes. Matt Herek was the best agent I worked with the entire time I've been shopping around; incredibly friendly, listened to what my needs were and tried to make his quote as apples to apples as possible, and overall just genuine and honest. Really felt like he was trying to help me find the best quote that they could provide rather than pushing more and more on me like many other agents, which goes a long way for me. If I have any other insurance needs moving forward, I'll absolutely be reaching out again."

"Haley was awesome in helping me get my renters insurance all set up. Very friendly and AMAZING service."

"Matt is great and his staff is knowledgeable"

"Excellent customer service. I had a basic inquiry that turned into a great conversation about current trends affecting rates. I have been a longtime customer of this agency and plan to be for many more."

"Matt Herek was very knowledgeable and helpful!!"

"It was so educational to work with Mr. Matt Herek. His knowledge on Insurance is vast and I truly appreciate all his help."

"Very poor service from this office. I had started a new policy with clear explanation that I would be fixing up the home. They then proceeded to demand entire renovations within 3 months, and when discussing it with the office representative they lied to me about "only needing minor repairs"... then simply stopped communicating once I demanded clarification."

"Hands down, one of the fastest and easiest agencies I've ever worked with by far! Asked if I could discuss & apply for insurance via email due to my busy work schedule and Michelle did exactly that! She's the best!"

"A1. I have been with this agency for my renters and other insurance for about close to ten years. He even sends personalized cards to you for all holidays. Definitely highly recommended."

"As an insurance agent myself, David Ames set me up with a better full coverage personal auto policy for cheaper than I was paying previously. He knows how to do the job right, give this man a raise!"

"Great customer service, recently switched from another insurance company. They have made it easier, someone always responds in timely manner. Thanks for all you do!"

"The Gentlemen who I talked with tried to overcharge me. Then got upset yelled at me and hung up on me. Due to the fact that he did not understand nor did I, that there are two state farm locations within a half of a mile of each other even though I asked for the lady I wanted to deal with."

"Not recommended 0 ⭐"

"Very thorough, positive. Was everything I needed!"

"Great costumer service!"

"I was able to save 70 dollars by switching to Matt Dougherty state farm by bundling and utilizing the drive safe and save discount. I've had a great experience with his office so far."