State Farm® Insurance Agent Matt Dougherty
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Dillon Kell
August 13, 2024
"I had a great experience working with these guys looking for Homeowner's Insurance quotes. Matt Herek was the best agent I worked with the entire time I've been shopping around; incredibly friendly, listened to what my needs were and tried to make his quote as apples to apples as possible, and overall just genuine and honest. Really felt like he was trying to help me find the best quote that they could provide rather than pushing more and more on me like many other agents, which goes a long way for me. If I have any other insurance needs moving forward, I'll absolutely be reaching out again."
"Thanks for leaving a review! Matt is one of our finest agents!"
Max McCoy
July 31, 2024
"Haley was awesome in helping me get my renters insurance all set up. Very friendly and AMAZING service."
"We are so lucky to have her! We are honored to serve your home insurance, auto insurance and life insurance needs. We really appreciate your business and taking the time to let us know how we're doing!"
Lucifer Mi
April 29, 2024
"Matt is great and his staff is knowledgeable"
" We are honored to serve your home insurance, auto insurance and life insurance needs. We really appreciate your business and taking the time to let us know how we're doing!"
Rick VanRoy
February 21, 2024
"Excellent customer service. I had a basic inquiry that turned into a great conversation about current trends affecting rates. I have been a longtime customer of this agency and plan to be for many more."
"We are so lucky to have her! We are honored to serve your home insurance, auto insurance and life insurance needs. We really appreciate your business and taking the time to let us know how we're doing!"
Bob Marble
February 7, 2024
"Matt Herek was very knowledgeable and helpful!!"
"Wow!!! It's been a long time! Thanks so much Bob. Don't be a stranger and stop by sometime. I would love to catch up. Have a happy and safe Fourth of July!!!!"
Sudha Agarwal
January 23, 2024
"It was so educational to work with Mr. Matt Herek. His knowledge on Insurance is vast and I truly appreciate all his help."
"We are so lucky to have him! We are honored to serve your home insurance, auto insurance and life insurance needs. We really appreciate your business and taking the time to let us know how we're doing!"
Zach Harmon
January 3, 2024
"Very poor service from this office. I had started a new policy with clear explanation that I would be fixing up the home. They then proceeded to demand entire renovations within 3 months, and when discussing it with the office representative they lied to me about "only needing minor repairs"... then simply stopped communicating once I demanded clarification."
"I am so sorry to hear this. We take pride in serving all of our customers home insurance, auto insurance and life insurance needs. Please let me know if there ia anything I can do to help."
Aileen Hernandez
September 8, 2023
"Hands down, one of the fastest and easiest agencies I've ever worked with by far! Asked if I could discuss & apply for insurance via email due to my busy work schedule and Michelle did exactly that! She's the best!"
"We are so lucky to have her! We are honored to serve your home insurance, auto insurance and life insurance needs. We really appreciate your business and taking the time to let us know how we're doing!"
Megan Page
July 3, 2023
"A1. I have been with this agency for my renters and other insurance for about close to ten years. He even sends personalized cards to you for all holidays. Definitely highly recommended."
"We are so lucky to have her! We are honored to serve your home insurance, auto insurance and life insurance needs. We really appreciate your business and taking the time to let us know how we're doing!"
Nic Clark
June 27, 2023
"As an insurance agent myself, David Ames set me up with a better full coverage personal auto policy for cheaper than I was paying previously. He knows how to do the job right, give this man a raise!"
"We are so lucky to have her! We are honored to serve your home insurance, auto insurance and life insurance needs. We really appreciate your business and taking the time to let us know how we're doing!"
Dy'Nisha Hinton
February 24, 2023
"Great customer service, recently switched from another insurance company. They have made it easier, someone always responds in timely manner. Thanks for all you do!"
"Thank you Dy'Nisha for taking the time to evaluate our services. We are honored to serve your insurance and financial needs."
carrie hansel
January 8, 2023
"The Gentlemen who I talked with tried to overcharge me. Then got upset yelled at me and hung up on me. Due to the fact that he did not understand nor did I, that there are two state farm locations within a half of a mile of each other even though I asked for the lady I wanted to deal with."
"Carrie, Thank you for your feedback. We always try to provide the best customer service as possible. We are happy to help you with any insurance needs in the future and looks like your policy is currently with a different agent. "
Leticia A (Sunshine)
December 30, 2022
"Not recommended 0 ⭐"
"Leticia, I would like to apologize for not reaching out to you on your billing issues. A lot of times, Audrey, Vickie, Matt or Michelle tend to have more first hand knowledge of your situation, and therefore, provide a more resolute answer to some of your concerns. I noticed you've had issues paying your bill with us every month. I would be happy to visit with you and see if we can help you come up with a budget to manage your monthly expenses."
Reece HD
April 8, 2022
"Very thorough, positive. Was everything I needed!"
"Thank you for providing us feedback! We are grateful to be able to serve you with your insurance needs."
Austin Brown
March 28, 2022
"Great costumer service!"
"Thank you for your feedback! We are happy to be able to provide your insurance needs."
Tyler Harz
March 23, 2022
"I was able to save 70 dollars by switching to Matt Dougherty state farm by bundling and utilizing the drive safe and save discount. I've had a great experience with his office so far."
"Tyler, thank you for your review! We always try to provide the best rates as possible, and the drive safe and save app has become a great way to save even more. We are honored to serve your insurance needs."
Spencer Wagner
March 9, 2022
"Great service and loved the feedback I got on my questions. Would recommend to use Matt Dougherty State Farm"
"Thank you for your feedback! We are happy to be able to help out with any of your insurance needs."
Katie Boliver
February 24, 2022
"The staff and service are amazing! I always recommend this office to anyone looking for insurance."
"Thank you so much for the review Katie! We really enjoy providing you with excellent service."
Paige Gregalunas
February 21, 2022
"I was super satisfied with my service. I called about an insurance issue and they got back to me right away and helped me figure it out!"
"Thank you for your feedback, Paige! Our team is always working hard to help out with any questions you may need help with."
Sabrina Boyce
February 12, 2022
"I am extremely satisfied with the service I was provided with here. Jordan was exceptional and very helpful."
"We appreciate your feedback! We take pride in providing our customers exceptional service as it relates to auto insurance, home insurance and life insurance! Jordan is huge piece of this success!"
Deluxe Landscape
November 19, 2021
"I transferred my accounts to Matt Dougherty from a different state farm agent! He is wonderful to work with, responsive and very friendly. I highly recommend reaching out if in need of insurance!"
"Thanks Christopher! We are honored to server your insurance needs."
christian Armstrong
October 19, 2021
"I am extremely dissatisfied with The service i have received from this office. I have been a member since march of 2021. due to my record my premium is already pretty high I was over charged by 270 dollars last month for my insurance and was told my rate would revert to what it was supposed to be which i was also told that i would receive a credit for the overcharge which was not processed, nor was my rate lowered. i have called and left several messages and every time i talk to someone i am told i will get a call back. today the rep Vicki told me " well why did you just pay your bill." I did pay it and I was overcharged by an obnoxious amount and yet i still paid the over charge. with the promise that it would be corrected which clearly it was not. As it stands i would not recommend you do business with this branch as Matt himself is never available, Vicki is rude and abrasive and despite what they tell you they do not call back."
"Mr. Christian Britt: I would like to start by saying that we are honored to serve all our customers insurance needs. The team in my agency takes pride in serving these needs on a daily basis. I am very lucky to have opportunity to work with such an amazing team. In reference to your issue, I spent a lot of time working with my team about your situation. I know you're frustrated with your circumstances but allow me to provide some clarity on how we got here. (1) You lost multiple discounts; Multiple Line (lapse of the qualifying policy), Good Driving (due to an at fault accidents), and Drive Safe and Save which you never set up. (2) Due to 3 at fault accidents in the last 14 months your policy was surcharged accordingly. Frankly, I am surprised this policy was renewed. However, the charge at renewal was $400 over the six month term. Now that we have the facts of the rating of the policy we need to also recap your billing account: (1) In the last 6 months your account has gone unpaid and into cancellation status. (2) Your current unpaid balance is accurate I understand your frustration, however it is important that we look at the facts on the table and not the assumptions. Feel free to call the office and ask for Matt Dougherty (not Matt Herek) and we can discuss further. We want to make sure that we address all of your issues and do as much as we can to serve your needs! We appreciate your business and look forward to working with you."
Marydolores Gomez
March 31, 2021
"Matt is very courteous and help us with our needs."
"Thanks, Marydolores! We are happy to help."
Jonathan Siler
December 22, 2020
"I have been with Matt Dougherty for 4 years when I first moved to Omaha. They were very helpful initially setting up my account. They stayed on top of getting my odometer readings for the drive safe and save program. I received contact from them on an annual basis about life insurance policies and other financial programs which had commission tiers. However, when I needed them most right before a big expensive move out of town, I could not get in touch with an agent to work through my insurance needs in the transition of moving out of state. The first time I contacted the agency, I spoke with Jacob, who answered my questions ambigously ("I think", "Maybe", and "Probably"). I asked to receive a call back from an agent who could assist me with more certainty. I was told Victoria would contact me. I received no response for 2 days. I called again to the office, and left a message on their answering machine. I never received a response to that message either. I contacted a new agent in Texas where I was moving to, and they were able to answer my questions with certainty and transferred my account. My feeling about this agency and agent is they are heavily invested in selling commissionable products, but in general cannot be relied upon by consumers in times of need. You should look elsewhere for a more reliable agency."
"Jonathan, I want to be the first to apologize. This is not a reflection of how we serve our clients. We have always enjoyed working with you. So, i really hope you continue to work with State Farm. It sounds like we were having a little trouble getting a hold of you in your move. We did contact the agent in Texas to provide him your information. We wish you and your family a joyous and successful 2021!"
Michael Hansen
December 10, 2020
"Sad to say but I found out that I have been being charged for an accident for the past three years that I was not involved in. I spent my own money for the police reports to prove State farm (Jordan) that is was not my fault and they still did not want to help. I also noticed as I was re-newing my registration they had another vin number on my insurance card, this could have big trouble for me. I have spoken to several associates and state farm and no one could help me, I was never allowed to speak with Matt himself, so I had to discontinue my policies with them and will not be going through this particular agent any more."
"Michael, I am sorry that your experience could have been better. We always strive to provide the best customer service we can. If you could give us a call again at (402) 884-2870 we would be more than happy to resolve your issue. I really hope you continue to work with us."